Question 1

What is Mapato exactly?

Accepted Answer

Mapato is revenue truth infrastructure — a set of composable modules (catalog, entitlements, metering, rating, wallets, billing, payments, lineage, audit) that turns every billable action into an inspectable, replayable evidence chain from message to payment.

Question 2

How is Mapato different from Stripe Billing or Chargebee?

Accepted Answer

Those are subscription and invoicing tools. Mapato models the entire monetisation chain — including usage capture, entitlement checks before a message is sent, rating with immutable snapshots, and audit-grade lineage. Stripe or Adyen still handle payment execution; Mapato owns the truth around them.

Question 3

How is Mapato priced?

Accepted Answer

Starter is free with usage-based add-ons for volume. Growth is a custom annual contract sized to your event volume, modules, and environments. Enterprise adds self-hosted deployment, dedicated SLAs, and compliance evidence packs. Talk to us for a quote against your monetisation model.

Question 4

Do you charge per event, per tenant, or per module?

Accepted Answer

Growth and Enterprise plans price primarily on event volume across the modules you use, with tiered rates once you commit annually. Module bundling is negotiated — you're not forced to buy modules you don't need.

Question 5

Can Mapato be self-hosted?

Accepted Answer

Yes. Enterprise deployments run in your VPC or on-prem with the same modules, the same evidence chain, and support for your compliance and residency requirements.

Question 6

Which regions do you run in?

Accepted Answer

The managed platform runs multi-region. Data residency and regional pinning are configurable on Growth and Enterprise. Self-hosted deployments run wherever you deploy them.

Question 7

How long does integration take?

Accepted Answer

Teams typically record their first billable action within an afternoon using the SDK. A production rollout with catalog modelling, entitlements, and payment integration lands in weeks, not quarters.

Question 8

Which payment providers do you support?

Accepted Answer

Stripe, Adyen, and provider-agnostic bank rails are supported out of the box. Payment execution stays with your PSP; Mapato owns payment attempts, applications, and reconciliation lineage.

Question 9

What does 'revenue truth' actually mean?

Accepted Answer

Every billable decision produces an inspectable artifact with lineage IDs — message, usage, rating, economic, invoice, payment, audit — that can be replayed under the exact commercial snapshot that generated it. Finance, engineering, and audit see the same truth.

Question 10

How long is evidence retained?

Accepted Answer

Evidence retention follows your contract — commonly 7 years for regulated industries. Older evidence is compressed but stays replayable.

Question 11

Is Mapato SOC 2 / ISO certified?

Accepted Answer

Security certifications are in progress. Our tenant isolation model, encryption in transit and at rest, and audit-log guarantees are documented — request the current security pack from your account contact.

Common questions about Mapato.

Product

Pricing

Deployment

Integration

Evidence & audit

Security

Talk to someone who's shipped revenue systems.